Frequently Asked Questions

Do you offer free shipping? Yes — free shipping on every order across the US and UK. No minimum purchase required.

Can I change my shipping address after placing an order?
Contact us immediately at support@wellness-territory.com. If your order hasn’t been processed or shipped yet, we may be able to update your address.

What happens if my package is delayed?
Allow an extra 2 business days beyond the estimated delivery time and check your tracking. If it still hasn’t arrived, email your order number to support@wellness-territory.com, and we’ll investigate.

Can I return an item?
Items can be returned within 30 days of delivery, provided they are unused, in original packaging, and with all tags attached. To start a return, contact us at support@wellness-territory.com with your order details.

How long does it take to get a refund?
Once your returned item is received and approved, refunds are processed to your original payment method within 7 days. We do not charge restocking fees.

Can I exchange an item?
Email us at support@wellness-territory.com with details of the item you want to exchange. We’ll provide instructions to make the process smooth.

Who pays for return shipping?
Customers are responsible for covering the cost of return shipping.

Can I cancel my order?
You may cancel orders before processing begins by emailing us immediately at support@wellness-territory.com. Once processing has started or the order has shipped, you’ll need to follow our return procedure after delivery.

Can I modify my order after placing it?
Changes can only be made before the order is processed. Please contact us as quickly as possible if you need to adjust your order.

What should I do if my order arrives damaged or incorrect?
Take clear photos of the damaged or wrong item (including packaging) and email them to support@wellness-territory.com. We’ll review your case and promptly send a replacement or correction.

What payment methods do you accept?
We accept a wide range of secure payment options, including PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and processed through PCI-DSS compliant payment systems to protect your information.

Is it safe to pay with PayPal?
Yes! PayPal encrypts all transactions and provides buyer protection in case of unauthorized transactions or issues with your order.